PRIVACY POLICY

INTRODUCTION

This Privacy Policy, last updated on 01/11/2024, describes how ninewin.com processes and protects your personal information. We strive to keep everything simple, transparent and easy to understand. Here you will find detailed information on what data we collect, why we collect it, and how we use it.

This Policy explains how your data is handled when you browse our Website, register an account, make a transaction, or play any game. It also informs you of your privacy rights, when and why we may share your data, and how we tailor marketing to your preferences. Please review this Policy carefully.

If we introduce any significant changes to this Policy, we will notify you accordingly.

All employees handling personal data receive ongoing information security training and are obligated to follow confidentiality rules and internal data protection procedures.

If you have questions or concerns regarding data privacy, you may contact our Data Protection Officer at:
[email protected]

PRIVACY POLICY PROMISE

Ninewin values and respects the privacy of all customers. Your personal information is important to both you and us, and we commit to:

• Safeguarding your information with strict security measures
• Using your personal data only to improve and personalize your experience
• Being transparent about what data we collect and how we use it
• Clearly explaining your rights and respecting your privacy choices

To request a withdrawal, players must wager their deposited funds at least once to comply with anti-money laundering regulations.

The Company may require additional identity verification (KYC), such as a selfie holding identification. Documents supporting identity or payment methods must be provided in Latin or Cyrillic characters. If a player cannot meet this requirement, video verification may be requested.

Players depositing in CAD may withdraw only through EcoPayz, Interac, Instadebit, or iDebit (activation requires a minimum qualifying deposit using one of these methods).

We may contact players by phone as part of the KYC process. Until verification is fully completed, withdrawals will not be processed.

WHAT PERSONAL INFORMATION IS GATHERED AND WHEN

When registering an account, we may collect:

• Personal details such as your full name, email address, home address, phone number, gender, and date of birth
• Photographic identification and proof of residence documents for verification purposes
• Banking or financial details to verify the source of funds when transactions occur
• Your account credentials including username and password

During your use of our Services:

• Information on your interaction with our games and features
• Online behavior data collected through cookies (refer to our Cookies Policy for details)
• Technical data about the device used to access our Website, such as model, OS, IP address, browser type, and device ID
• Recordings of customer support calls for compliance, service quality, training, and fraud prevention
• Information voluntarily shared with us, including any publicly available social media content

Special categories of data

Some personal information we may process can be classified as “special category data”, such as information linked to responsible gambling considerations (refer to “Why do we collect your Personal Data and on what basis”).

We apply enhanced protection measures for this type of sensitive data — see “Security of your data and confidentiality” for more details.

WHY DO WE COLLECT YOUR PERSONAL DATA AND ON WHAT BASIS?

We recognize the trust you place in Ninewin as a service provider. Collecting your information is essential to deliver and improve our products, support account management, and meet legal obligations. We rely on several lawful bases for processing your information.

Contractual necessity

Processing your data is required to:

• Provide access to your account and gaming services
• Respond to requests and manage your account activities
• Send service notifications such as password resets, policy updates, and account status alerts
• Process deposits, withdrawals, and other financial transactions

Legitimate interests

We may process your data where it serves a legitimate interest and does not outweigh your privacy rights. We consider your expectations, the type of personal data involved, and the potential impact of processing.

To personalize your experience:

• Provide tailored recommendations and promotional content based on your playing history
• Offer customized marketing if you have subscribed to receive it

You may opt out at any time by contacting support or emailing our Data Protection Officer at [email protected].

To improve our services and products:

• Deliver a smooth and optimized user experience
• Conduct research and analytics to enhance platform performance
• Test and upgrade systems to maintain service quality
• Analyze marketing effectiveness and market trends

To contact and interact with you:

• Notify you about service updates, promotions, or account matters
• Manage competitions or offers you decide to join
• Invite you to participate in surveys for service improvement — participation is optional
• Respond to any support requests or complaints

To ensure safe and responsible gaming:

• Prevent unauthorized tools or cheating methods in gameplay
• Monitor compliance with our Terms & Conditions
• Conduct affordability checks to ensure responsible participation

Special categories of data

We only process sensitive data if:

• You have provided explicit consent
• The data was made public by you
• Required for establishing, exercising or defending legal claims
• Required for reasons of substantial public interest under applicable laws

WHEN DO WE SHARE YOUR PERSONAL INFORMATION?

As a rule, we do not disclose your personal data to third parties outside our corporate group for marketing purposes. However, in certain situations we are required to share your data with other organizations that support our services or when legally obligated to do so.

Your information may be shared in the following cases:

• When requested by regulatory authorities or required by applicable laws
• When a financial institution managing your account must validate data for regulatory inquiries
• To defend, establish, or exercise legal rights
• For verification, affordability assessment, and fraud prevention checks
• With trusted service providers who support technology, payments, cybersecurity, or advertising
• With external auditors conducting independent compliance examinations
• If any business assets or rights are transferred or sold as part of a transaction
• With regulatory bodies concerning self-exclusion matters
• During a merger or corporate restructuring where user data is included in the transaction

In all cases, your data will only be used for the purposes outlined in this Privacy Policy, and you will be notified prior to any significant transfer of personal information.

HOW LONG WILL NINEWIN.COM KEEP MY DATA?

Your personal data is stored only for as long as necessary to meet the purposes for which it was collected.

While your account remains active, we retain your information to fulfill operational, regulatory, and contractual obligations. Even after your account is closed, certain data must still be kept if required for:

• Compliance with anti-money laundering and licensing regulations
• Legal defense and claims protection
• Contractual record-keeping obligations
• Legitimate business interests (following a fairness assessment)
• Guidance issued by data protection authorities

YOUR RIGHTS & CHOICES OVER YOUR PERSONAL INFORMATION

In accordance with data protection laws, you have several rights concerning how Ninewin processes your personal data. To exercise any of these rights, please contact our Data Protection Officer at:
[email protected]

Your rights include the ability to access, correct, erase, restrict, or transfer your data, object to certain processing, withdraw consent, and challenge decisions based solely on automated processing. You may also submit a complaint to your local data protection authority.

Certain information collected during registration is essential for legal and operational compliance. If you choose not to provide mandatory data, we will be unable to offer our services.

Right to Access and Rectification

You may request a copy of the personal data we hold about you free of charge (data subject access request), and ask for correction or removal of inaccurate information.

Right to Erasure

You may request deletion of your data (“right to be forgotten”) if:

• The data is no longer required for the original purpose
• You withdraw your consent and no other legal basis applies
• We rely on legitimate interest and cannot show overriding justification
• Processing is unlawful
• We must erase the data to comply with legal requirements

Note: This right is subject to mandatory retention periods under EU/local regulations.

Right to Restrict Processing

You may request temporary restriction of processing when:

• The accuracy of the data is contested
• Processing is unlawful and you prefer restriction over deletion
• You need the data to establish or defend a legal claim
• You object to processing under legitimate interest while your objection is reviewed

Right to Data Portability

You may request your data in a machine-readable format to reuse or transfer to another service provider, provided that:

• Processing is based on consent or a contract
• Processing is automated

Right to Object

You may object at any time to processing based on:

• Legitimate interests (including profiling)
• Research or statistical purposes

You may always object to direct marketing activities.

Right to Withdraw Consent

Where we rely on consent (e.g. marketing communications), you can withdraw it anytime via unsubscribe options or by contacting our Data Protection Officer at [email protected].

Rights Related to Automated Decision-Making (including Profiling)

Some automated decisions may be made to improve service efficiency, detect fraud, assess risk, or tailor offers. You have the right to request human intervention when such decisions produce legal or similarly significant effects.

These rights do not apply when:

• Processing is necessary to form or perform a contract
• Processing is authorized by law
• You have given explicit consent

All requests under this section must be sent to:
[email protected]

We will respond within one month of receiving your request. This period may be extended by an additional month if necessary due to complexity or volume. If a request does not meet legal requirements, we may refuse it or charge a reasonable administrative fee. In such cases, we will always provide an explanation.

SECURITY OF YOUR DATA AND CONFIDENTIALITY

We are fully committed to protecting the personal information you share with us. We apply strict security standards and advanced technical measures to ensure that all data collected by Ninewin is safeguarded against unauthorized access, misuse, or disclosure.

Our trusted payment partners encrypt all credit card details to protect your financial information. We cooperate exclusively with reputable payment processors to guarantee a secure transaction environment.

Our systems and applications undergo regular testing by independent security experts several times a year. Additionally, we operate a 24/7 Intrusion Detection System that continuously monitors for threats or unauthorized access attempts.

A dedicated fraud prevention team actively monitors suspicious behavior to maintain a safe and fair gaming environment. Any account showing unusual activity may be suspended pending full investigation.

If you notice unusual account operations, unfamiliar transactions, or unexpected balance changes, please contact our support team immediately.

ninewin.com uses SSL encryption to secure the transmission of personal data. We never collect, store, or directly process card details — all payment information is handled exclusively on secure payment gateway servers.

COMPLAINTS

If you believe your personal data has been mishandled, you can raise a complaint with our Data Protection Officer at:
[email protected]

If you are dissatisfied with our response or believe we are processing your information unlawfully, you have the right to escalate the issue to your country’s data protection regulator.

CHANGES TO THE PRIVACY POLICY

From time to time, this Privacy Policy may be updated to reflect operational changes or regulatory requirements. The revision date is displayed at the top of this Policy. We encourage you to review it regularly, especially when submitting personal information.

If you disagree with any changes, please stop using our services and refrain from providing additional personal data. Continuing to use the Website after updates assumes your acceptance of the revised Policy. You may delete your Ninewin account at any time.

For major updates that affect how we process your personal information, we will provide clear advance notice — including email notifications where appropriate. In such cases, your explicit consent may be required for continued service use.

YOUR OBLIGATIONS

By using ninewin.com and submitting personal information, you confirm that all data provided is accurate, truthful, and complete. You also agree to promptly notify us of any changes to ensure your data remains up-to-date.

If we determine that the information supplied is false, incomplete, or violates this Privacy Policy or relevant Data Protection Laws, we reserve the right to decline your registration request or suspend/terminate your account without notice. In such cases, no compensation will be provided.