KYC POLICY
The Company follows and complies with the “Know Your Customer” standards designed to combat financial crimes and money laundering by confirming customer identity and conducting appropriate due diligence checks.
The Company reserves the right to request any KYC documents at any time to verify the identity and residence of the user on nine-wins.com (the “Website”). We may withhold services, payments or withdrawal requests until identity verification is fully completed or whenever considered necessary under the applicable legal framework.
A risk-based approach is applied, including strict due diligence procedures and continuous monitoring of all customers, their transactions and account activities. As required by anti-money laundering regulations, three levels of due diligence may be performed depending on the customer risk profile and transaction type:
- SDD — Simplified Due Diligence: used for very low-risk scenarios and transactions below specific thresholds.
- CDD — Customer Due Diligence: standard verification procedure applied in most cases.
- EDD — Enhanced Due Diligence: required for high-risk customers, larger transactions or special cases.
DOCUMENTS
Depending on the due diligence level, the following data and documents (the “Documents”) may be requested:
Required identification details include:
- full name;
- date of birth;
- residential address;
- identification number (where applicable);
Primary identification documents include:
- valid passport or ID card;
- document confirming current residential address (utility bill, bank statement, etc.) issued within the last 6 months.
Additional supporting documents may include:
- secondary government-issued ID (driver’s license, military card, etc.);
- photo of the user holding their passport next to their face;
- front photo of the payment card (showing first 6 and last 4 digits, cardholder name and expiration date).
The submitted Documents may be rejected for reasons including, but not limited to:
- name or address not matching account details;
- poor-quality or unreadable copies;
- damaged Documents;
- failure to confirm legal age or required data;
- documents not accepted for verification or not meeting stated requirements;
- any other valid reasons determined by the Company’s compliance personnel.
Once uploaded, a user is granted a “Temporarily Approved” status. The KYC Team has up to 24 hours to review the Documents and notify the user of the result: (1) Approved, (2) Rejected, or (3) Additional information required. This notification does not change the temporary status.
Users marked as “Temporarily Approved” may continue using the Website normally, however, withdrawals remain restricted until full approval is granted.
Based on the Documents review, the Company issues a final decision. In cases of an unsuccessful verification, a support ticket is created and the user is informed of the reason.
If a user fails the KYC process, deposits and withdrawals shall be fully restricted.
If KYC is successfully completed, additional automated and manual checks may be performed before approving withdrawals to verify that account funds originate from legitimate activity on the Website.
At no time may a user transfer funds directly to another user’s account.